Terms of service

Last reviewed: 14 August 2026

1. Who these terms are with

These terms are an agreement between you (the Customer) and Gestión Global de Recursos de Software España S.L., VAT number B-84060995, of C. José M. Mulet Ortiz, 16, 12006 Castellón de la Plana, Spain (we, us). They apply whenever you subscribe to, buy a licence for, or receive support in relation to the software we distribute — currently iLEAN and carmen (the Services).

By placing an order, paying an invoice or using the Services you accept these terms. Where we have signed a separate written agreement with you, that agreement prevails over these terms to the extent of any conflict.

2. The Services

We provide the Services described on this website and in the order confirmation or quotation we send you. That document sets out which product and edition you have, how many terminals, sites or users it covers, and what is included in setup, training and support.

We may improve the Services and change their features over time. We will not make a change that materially reduces the core functionality you subscribed to without giving you at least 30 days' notice, during which you may cancel under clause 6.

3. Licence

For as long as your subscription is active and paid for, we grant you a non-exclusive, non-transferable, revocable licence to use the software for your own business purposes, for the number of terminals, sites or users stated in your order. You may not sublicense, resell, rent, or make the software available to third parties, nor copy, decompile or reverse engineer it except to the extent that applicable law expressly permits.

All intellectual property rights in the software remain with its publisher. This agreement gives you a right to use the software; it does not transfer ownership.

4. Your account and your responsibilities

Keep your access credentials confidential and tell us promptly if you think they have been compromised.
Give us accurate billing and contact details and keep them up to date.
Use the Services lawfully, and make sure the data you put into them may lawfully be processed.
Maintain the hardware, operating systems and network connectivity that the Services need to run. We will tell you the requirements before you commit.
Where you process personal data of your own customers or staff in our systems, you are the data controller for that data and we act as your processor under a separate data processing agreement, which we will provide on request.

5. Prices, payment and taxes

Prices are in euros (EUR) and are shown excluding VAT. Spanish VAT at 21% is added where applicable. EU business customers with a valid VAT number, and customers outside the EU, are invoiced in accordance with the applicable tax rules.
Subscriptions are billed monthly in advance, on the same date each month, starting on the date the subscription begins.
Payment is taken by card through our payment provider, or by bank transfer where we have agreed that in writing. Charges appear on your statement under the name Gestión Global de Recursos de Software España S.L.
One-off work — data migration, on-site installation, training and bespoke development — is quoted separately and invoiced on completion unless the quotation says otherwise.
If a payment fails we will retry and contact you. If an invoice remains unpaid 15 days after its due date, we may suspend the Services after giving you written notice. Suspension does not cancel the subscription or waive amounts owed.
We may change subscription prices on at least 30 days' written notice. If you do not accept the new price you may cancel under clause 6 before it takes effect.

6. Term, renewal and cancellation

Subscriptions run for one month at a time and renew automatically until cancelled. You may cancel at any time by writing to a.carceller@gr-soft.net or through any cancellation option we provide in the service. Cancellation takes effect at the end of the period you have already paid for; the Services remain available until then and are not renewed afterwards.

Refunds, and the statutory right of withdrawal for consumers, are dealt with in our refunds and cancellation policy, which forms part of these terms.

We may terminate or suspend the Services if you materially breach these terms and do not put it right within 15 days of our written notice, or immediately if you use the Services unlawfully or in a way that endangers the service for other customers.

7. Support

Support is provided in the manner and to the level stated in your plan or quotation, during our published business hours (Monday to Friday, 09:00–18:00 CET). Details, including our target response times, are on the support page. Support covers the correct operation of the Services; it does not include work on third-party systems, hardware faults, or changes to your own configuration made without our involvement, which we may quote for separately.

8. Availability

We take reasonable care to keep the Services available, but we do not guarantee uninterrupted operation. We carry out planned maintenance outside business hours wherever possible and give notice of work that will cause an interruption. Where your plan or a signed agreement includes a specific service level, that document governs.

9. Your data

The data you enter into the Services remains yours. We process it in order to provide the Services, and in accordance with our privacy policy. On request made while your account is active, or within 30 days of it ending, we will export your data in a standard format. After that period we may delete it, subject to any retention we are legally required to apply.

10. Confidentiality

Each party will keep confidential the non-public information it receives from the other in connection with the Services, and will use it only for the purposes of this agreement. This does not apply to information that is or becomes public without breach, was already lawfully known, or must be disclosed by law.

11. Warranties and liability

We will provide the Services with reasonable skill and care. Beyond that, and to the extent permitted by law, the Services are provided without further warranty as to fitness for a particular purpose.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including the statutory rights of consumers, which are unaffected.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business or loss of anticipated savings; and our total liability arising in any 12-month period is limited to the amounts you paid us for the Services in that period.

You are responsible for keeping your own backups where the Services run on your premises, unless a backup service is expressly included in your plan.

12. Force majeure

Neither party is in breach of this agreement because of a delay or failure caused by an event beyond its reasonable control, provided it tells the other party and takes reasonable steps to limit the effect.

13. Changes to these terms

We may update these terms. If a change materially affects your rights or obligations we will give you at least 30 days' notice by email, and you may cancel before it takes effect. Continuing to use the Services after that date means you accept the updated terms.

14. Governing law and disputes

This agreement is governed by Spanish law. Disputes are subject to the courts of Castellón, Spain. If you are a consumer, this does not deprive you of the protection of mandatory rules of the country where you live, and you may bring proceedings in the courts of your own place of residence. Consumers in the EU may also use the European Commission's online dispute resolution platform.

15. Contact

Gestión Global de Recursos de Software España S.L.
C. José M. Mulet Ortiz, 16, 12006 Castellón de la Plana, Spain
a.carceller@gr-soft.net · +34 911 332 639