Refunds & cancellation

Last reviewed: 14 August 2026

1. Cancelling a subscription

You can cancel at any time, for any reason. Write to a.carceller@gr-soft.net from the email address on the account, or call +34 911 332 639 and we will confirm in writing. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the month you have already paid for. The Services stay available until that date and are not renewed afterwards. We will confirm the effective date in writing when you cancel.

We acknowledge every cancellation request within one business day. If you have not heard from us, assume it has not reached us and call.

2. Right of withdrawal for consumers

If you are a consumer resident in the European Union — that is, you are buying outside your trade, business or profession — you have 14 days from entering into the contract to withdraw from it without giving a reason, under Spanish Royal Legislative Decree 1/2007 and Directive 2011/83/EU.

To withdraw, tell us within that period by email to a.carceller@gr-soft.net or by post to the address at the bottom of this page. A clear statement is enough; you do not have to use a particular form.

Important exception. If you ask us to start providing the service immediately, within the 14-day period, then:

you may still withdraw, but you must pay for the part of the service already provided, in proportion to the whole; and
where the contract is for digital content supplied immediately and you gave your express prior consent together with an acknowledgement that you lose the right of withdrawal, that right no longer applies once supply has begun.

We ask for that consent explicitly at the point of purchase, so you will know which applies to you before you pay. If we did not ask, the full 14-day right stands.

This section applies only to consumers. Business customers do not have a statutory right of withdrawal, but may cancel under clause 1.

3. Refunds

We refund in the following situations:

Valid withdrawal by a consumer under clause 2 — in full, less any proportionate amount for service already provided where that applies.
We charged you in error, for example a duplicate charge or a charge after a cancellation had taken effect — in full.
We cannot deliver the service we sold you, or we terminate it for a reason that is not your fault — a proportionate refund of the unused part of the period.
A fault we cannot fix. If a defect makes the Services materially unusable for you and we cannot resolve it in a reasonable time, we will refund the affected period.

We do not normally refund:

Part-months where you cancel mid-period — your access simply continues to the end of the paid period.
One-off work already carried out, such as completed data migration, installation or training.
Periods during which the Services were available to you but you chose not to use them.

None of this limits your statutory rights. If the Services are faulty or not as described, your rights as a consumer under Spanish law apply in full, whatever this page says.

4. How refunds are paid

Refunds go back to the original payment method — normally the card used to pay. We cannot refund to a different card or account, for fraud-prevention reasons.

We process approved refunds within 5 business days. After that it is with your bank: card refunds usually appear within 5 to 10 business days depending on the issuer, and we have no way of speeding that up. We will send you the refund confirmation and reference so you can query it with your bank if needed.

5. If you think a charge is wrong

Contact us before contacting your bank. Email a.carceller@gr-soft.net with the amount, the date and the reference shown on your statement, and we will investigate and reply within one business day. Charges from us appear under the name Gestión Global de Recursos de Software España S.L.

Almost every disputed charge we see turns out to be a subscription the cardholder forgot about, or a renewal on an account someone else in the business set up. We can usually resolve it the same day, and a direct refund is faster for you than a chargeback.

6. Contact

Gestión Global de Recursos de Software España S.L.
C. José M. Mulet Ortiz, 16
12006 Castellón de la Plana, Spain
a.carceller@gr-soft.net · +34 911 332 639
Monday to Friday, 09:00–18:00 CET